FAQs

FAQs and Policies

 

Please take some time to read through these questions – if you’re still unsure about something, feel free to drop us an email?

 

Products

All our products we sell , have a proven track record within the designated categories they are sold to.

Some product may have been rebranded with our brand name.

 

Orders

It is your responsibility to make sure that the print media ordered are the correct product for your printer, incorrect order will be swopped out at your expense. Products are sold as per category of ink type on our web site. I YOUARE UNSURE WHAT PRODUCT WILL WORK WITH  YOUR PRINTER , PLEASE E-MAIL US FOR ADVICE.

1)     Cancellation of orders by customers is not accepted as many orders are despatched on the same day the order is placed. Nothing in these terms and conditions is intended to impinge upon a Consumer’s statutory or contractual rights to reject faulty goods.

2)     All orders are subject to availability of the goods ordered: inkjet Media Supplies is entitled to refuse any order placed by you.

3)     You undertake that:

  1.     all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct and You, the Customer, accepts that full liability for orders placed using a valid user id and password lies with You and not Inkjet Media supplies
  2.     the credit or debit card you use to make a purchase from us is your own card or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

Prices

1)     Goods and services are invoiced at the price prevailing at time of acceptance of order. VAT is charged at the rate applicable at the time of invoicing or otherwise in accordance with the law.

2)     Inkjet Media Supplies reserves the right to modify the prices from time to time.

3)     Any prices quoted by Inkjet Media Supplies in local currency may be adjusted due to fluctuations in the US Dollar exchange rate.

Prices

1)     Goods and services are invoiced at the price prevailing at time of acceptance of order. VAT is charged at the rate applicable at the time of invoicing or otherwise in accordance with the law.

2)     Inkjet Media Supplies reserves the right to modify the prices from time to time.

3)     Any prices quoted by Inkjet Media Supplies in local currency may be adjusted due to fluctuations in the US Dollar exchange rate.

 

Delivery

We are primarily an online business, once payment is received via bank confirmation,

Goods are dispatched from our Durban warehouse or local office, stock dependant.  3 to 5 days

(Excluding weekends & public holidays) If your location is deemed remote or outlying by our preferred couriers, that may delay delivery accordingly. Inkjet Media Supplies shall use reasonable endeavours to despatch goods by the date agreed , but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours. Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer. Inkjet Media Supplies  reserve the right to part ship goods on all orders to the customer and to invoice each shipment separately, unless otherwise stipulated by the customer. This is to make sure that the customer receive their stock in a fast and efficient manner.

Inkjet Media Supplies shall use reasonable endeavours to despatch goods by the date agreed with the customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay.

Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

 

Payment

Q: How do we know that you will send the items, once we have paid?

A: When you make a purchase with us, we have a legal obligation. We do business! We have a fixed address and business bank account. We can be contacted through Facebook or our websites, we are here to do long term business with you.  

 

Q: Do you accept Debit cards as payment?

A: No, only Visa, MasterCard (processed using PayFast) and EFT payments.

 

Privacy

All personal data provided to us as a result of your use of this website will be used to conclude our business transaction. No information will be sold or passed on to a third party.

  

Warranties
We make no representation or warranties with respect to this website, contents or its products, which are provided for use “as is” and on “as available” basis. We disclaim all warranties, expressed or implied, including without limitation to the implied warranties of title, non – infringement, merchantability, quality and fitness for particular purpose, with respect to this website and any website with which it may be linked. We do not warrant that this website, its servers or e-mail sent from us will be free of any harmful components (including viruses) we also make no representation or warranties as to whether the information accessible via this website, or any website with which it is linked, is accurate, complete or current. We do not provide any representation or warranties against possibility of deletion, mis-delivery or failure to store communications, personalised settings, or other data. You accept that our shareholders, owners, officers, directors, employees and any other representatives shall have the benefit of this clause.

The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this website or any website with which linked.

 

Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.

 

Trade Marks
The IMS logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners used as reference only.


The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which linked.

 

Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.

 

Inkjet Media Supplies Liability

In its dealings with Customers, Inkjet Media Supplies  shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships loss of data and other financial loss.

Goods sold as ‘Clearance Bargains’ or “Specials” are downgraded goods that Inkjet Media Supplies is able to offer at a discount on the normal price.  Clearance Bargains, by their very nature, have limited availability. Until stock availability is confirmed to the customer, a contract for sale will not be created and no payment must be made until stock confirmation is approved.

Products are non-returnable unless we have made an error or the goods are faulty.

Errors and Omissions

Inkjet Media Supplies will make every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Inkjet Media Supplies will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Inkjet Media Supplies liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Inkjet Media Supplies after the manifest error has been discovered.

Confidential Information and Data Protection

Each party shall preserve the confidentiality of all confidential information of the other which it receives, keep such information secure and protected against theft, damage, loss or unauthorised access, and not use such information for any purpose except as contemplated by the Contract. Moreover, each party shall ensure that such obligations are observed by its employees, officers, agents and contractors.